HOW OUR RATES ARE CALCULATED
Rates are calculated based on the information given to us. We charge a flat rate as opposed to hourly rates. We are a Professional and Legal Cleaning Service that complies with all Pennsylvania Labor Laws and Legal Business Operations. Rates are non-negotiable.
Gratuity is not required but always appreciated for a job well done. 10 – 15% is the general rule of thumb.
If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments).
HEALTH AND SAFETY
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids on all recurring residential service visits. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.
We do not climb higher than a 2-step ladder during residential service cleans.
To ensure the best quality of service, best rates and safety of our staff, Hurricane Cleaning uses only company supplies and equipment.
Schedules are always confirmed via email before initial service is started. Please note that Monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. Please add the cleaning schedule to your calendar as we are not always able to give courtesy reminder calls each time.
Cleaning service occurs between 9am- 5pm on your regularly scheduled day, unless otherwise agreed upon. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.
Hurricane Cleaning makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ACCESS TO YOUR HOME
We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges). We will install a small coded company lockbox in a discreet location on the exterior of the home for the key. We are not able to keep a copy of the key as we cannot guarantee the same Tech each visit.
We accept all major credit cards and PayPal. For ongoing service we offer the convenience of Auto-Pay through PayPal or Credit/ Debit Card. We currently do accept check payments if given at the time of your service call.
GETTING READY FOR SERVICE
Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered areas (shelving, countertops,vanities etc).
We request that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service.
For example, if a client has a home office and is on conference calls, we would need to arrange our cleaning visits around that since we wouldn’t be able to run the vacuum cleaner during that time.
We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
We will take photos for marketing purposes only. Any photo taken is a closeup and will not compromise personal anonymity ie.. no exterior property shots, no personal items, faces, home photos, etc.
Small yard signs may be used on the property that we are servicing.. they will always be removed when we are done our visit!
It’s bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen. We are often handling things that aren’t normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 10 days of discovery.
As owner of Hurricane Cleaning I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
To ensure the best quality of service and best rates, Hurricane Cleaning uses only company supplies and equipment.
Please do not hesitate to give us a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home.